It's Not My Department: How to Get the Service You Want, Exactly the Way You Want It [signed] [first edition]
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![It's Not My Department: How to Get the Service You Want, Exactly the Way You Want It [signed] [first edition]](http://pictures.abebooks.com/isbn/9780688088965-us.jpg)
sku: COM9780688088965SIGNED
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Description
A professional retail consultant discusses the basic principles, strategies, and methodology of providing good customer service
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