ISO 9000: An Implementation Guide for Small to Mid-Sized Businesses

The most practical and widely-read, step-by-step guide on ISO 9000 certification specifically written for small to mid-sized businesses available. Provides a step-by-step road map to ISO 9000 certification specifically written for small to mid-sized businesses and shows sample procedures which can easily be adapted for in-house use. Presents a cost-effective blueprint for doing the work yourself, including a detailed rollout plan for implementation.