Front Office Success: How to Satisfy Patients and Boost the Bottom Line

As a member of the front office staff, you are the face of your medical practice. Often the individual who has the initial contact with new patients, payers, and referring practices, you are expected to be poised and professional at all times. Sometimes, however, it takes everything you've got to hold it together. With best-selling author and popular speaker Elizabeth Woodcock serving as your own personal coach, this book shows you how to increase your emotional balance, improve your ability to roll with the punches, and be more productive. You ll learn to view the challenges of your job as opportunities that can significantly help patients, staff, and physicians alike. As an added bonus, the book includes a customizable CD that contains tools for you to use in your own practice!