Effective Complaint Management: The Business Case for Customer Satisfaction
Description
Effective Complaint Management: The Business Case for Customer Satisfaction By Stauss, Bernd Published by Springer Publication Date: 2019-02-18 Subject: Business & Economics Customer Relations, Business & Economics Management, Business & Economics Customer Relations, Business & Economics Leadership, Business & Economics Management - General, Business Strategy, Customer Services, Customer Services, Business Strategy, Business & Economics Customer Relations, Business & Economics, Customer Relations, Business & Economics Management, Management, Anf: Business And Management Subject Keywords: Complaint management in quality management; Leveraging dissatisfied customers; Recovering customer loyalty; Complaint stimulation; Complaint reception; Complaint processing; Complaint reaction; Direct complaint management process; Complaint management controlling; Complaint reporting; Complaint management and CRM; KPIs for complaint management Genre: Customer Services, Business Strategy, Business & Economics, Customer Relations, Business & Economics, Management, Customer Services, Business Strategy Target Audience: Professional and scholarly
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