Class Acts, Paperback Book, By: Mary Mitchell and Letitia Baldrige

A complete guide to handling sticky situations, embarrassing questions, rude encounters, and faux pas with grace and style. With a copy of this book as your guide, you will develop the mindset for civility in the workplace along with the mechanics to carry it through by learning: personal accountability; the value of forgiving, apologizing, and telling the truth; meeting conduct (but as an attendee and the leader); how to celebrate special occasions in a multicultural workplace; maintaining humanity in cyberspace; that visualization and meditation enhance focus and civility; ways of disagreeing without being disagreeable; that good relationships lead to good business which leads to success. About the Author Mary Mitchell is the president of the Mitchell organization, a Philadelphia-based training and consulting firm. Client service, business and personal etiquette, presentation and negotiation skills programs are custom designed and provided for top national and international corporations and professional organizations. Ms. Mitchell is the author of five previous books, including the complete idiot's guide to business etiquette.