Associate Handbook: Casual Dining Standards

Developed to free the trainer/educator from tedious class research and documentation of service standards, the Associate Program is designed to be the backbone of service training. The culmination of the program is the individual's access to receive both the Certified Dining Room Associate (DRA)(tm) and Certified Associate Wine Steward (WSA)(tm) designations. No matter if you are in a business or educational environment, the Certified Associate Program is the definitive tool for providing front-of-the-house training that leads to tangible results.